Embracing DSM Business Process Management & Customer Engagement for Munis
New Strategies to Drive Energy Savings, Cost-Effectiveness, and Customer Satisfaction
From customer enrollment and workflow management to tracking and reporting, managing DSM and energy efficiency programs using spreadsheets or custom databases lacks the visibility, flexibility and scalability to enable cost-effective roll-out and management of DSM programs and business processes. This makes it increasingly difficult for municipal utilities to deliver and maintain a successful customer strategy to support their demand side management initiatives and improve overall stakeholder collaboration.
Download this white paper to learn how municipal utilities can leverage new systems, best practices, and analytics to transform critical business processes and accelerate customer engagement.
“JEA, a large community-owned electric utility company, has implemented a new system of record for its energy efficiency programs to ensure effective program administration, visibility, and data management across the portfolio.”